Department of Natural Resources, Mines and Energy

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Freecall: 1800 067 615
Email: [email protected]
Fax: (07) 4222 5595

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email [email protected].

Make a complaint about a mineral and energy resources activity

Visit us at www.business.qld.gov.au for information about explosives and fireworks safety, security and licensing requirements.

Emergency response service and emergency complaints

• To make a complaint concerning immediate and urgent matters involving explosives (including fireworks and blasting) contact your local police.
• To report an accident or emergency contact the Explosives Hotline 1300 739 868.

General enquiries

For general enquiries 24/7 for any explosives related matter call 13 25 23.

Head office: Explosives Inspectorate

Contact head office about all licence renewals and explosive authorisations.

Level 19
275 George Street
Brisbane QLD 4000

PO Box 15216
City East QLD 4002

Phone: (07) 3199 8023
Email: [email protected]

Regional enquiries: inspectors and licensing

Contact your regional licensing officer about all new licences, licence amendments and notifications (e.g. blasting, import, export, fireworks).

Brisbane

Inspectors and licensing officers

Level 19
275 George Street
Brisbane QLD 4000

PO Box 15216
City East QLD 4002

Phone: (07) 3330 4171
Email: [email protected]

Rockhampton

Inspectors and licensing officers

25 Yeppoon Road
Parkhurst QLD 4701

PO Box 3679 Red Hill
North Rockhampton QLD 4701

Phone: (07) 4936 0187
Fax: (07) 4936 4805
Email: [email protected]

Townsville

Inspectors and licensing officers

Level 9
Verde Tower
445 Flinders Street
Townsville QLD 4810

PO Box 1752
Townsville QLD 4810

Phone: (07) 4447 9277
Email: [email protected]

Government magazines

Contact your relevant government magazine to discuss storage or other explosives activities.

Helidon

Phone: (07) 4612 9400
Fax: (07) 4612 9412
Email: [email protected]

Bajool

Phone: (07) 4934 6173
Fax: (07) 4934 6171
Email: [email protected]

Brookhill and Queerah

Phone: 0419 756 069
Fax: (07) 4055 4250
Email: [email protected]

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: [email protected]

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Call 13 QGOV (13 74 68) during business hours.

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

QDEX

Email: QDEX enquiries

GeoResGlobe

Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager – Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director – Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager – Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager – Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager – Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager – Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland’s mining industry.

Emergency

In case of a mine emergency, please use the following contact numbers.

• Mines Inspectorate: 07 3237 1696 (use only in emergencies – for incident reporting, call the region’s incident reporting contact number as listed below)
• Simtars: 07 3830 5564 or 1800 331 991
• Explosives emergency

General enquiries

Contact the general enquiries numbers or your local Mines Inspectorate office (see below).

• 13QGOV (13 74 68) within Australian
• +61 7 3328 4811 (+10 hours UTC) international callers
• Queensland Mines Rescue Service (QMRS) 07 4958 2244

Locations and staff

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are administered by the Small Scale Mining Assessment hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: [email protected]

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Corner of Bruce Highway and Yeppoon Road
Parkhurst QLD 4701

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: [email protected]

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: [email protected]

Small Scale Mining Assessment Hub

The Small Scale Mining Assessment Hub administers all mining claims and mineral mining leases for opal, gemstones, and corundum or other precious stones predominately located in the Quilpie, Emerald and Winton districts.

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Phone: (07) 4987 9350
Email: [email protected]

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: [email protected]

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government’s Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: [email protected]
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn’t decide whether native title exists. It makes decisions regarding whether ‘future acts’ can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland’s petroleum and gas industry.

Consumer enquiries

The Petroleum and Gas Inspectorate does not regulate petrol, diesel or the price of fuel. For more information about fuel pricing, or to make a complaint, please visit the government’s Consumer rights website.

For information and enquiries about non-fuel gases (acetylene, medical gases, etc.) please visit the Work Health and Safety Queensland website.

Gas use, safety and general enquiries

Visit our gas safety website or email [email protected].

Gas work licence and authorisations, certificate book and plate orders

Visit Business Queensland to apply for a gas work licence or authorisation, order books or plates, or to find more information. For licensing or authorisation enquiries, contact us Monday to Friday, 8.30am to 4.30pm.

Email: [email protected]
Phone: (07) 3330 4249

Technical enquiries, complaints and compliance matters

View technical and compliance information about operating plant or gas work. For other enquiries contact your nearest regional office, Monday to Friday, 8.30am to 4.30pm.

View a map of local government areas in Queensland (PDF, 891KB) and refer to the following information for the relevant region contact details.

Southern Region

Includes the local government areas of Brisbane, Gold Coast, Logan, Scenic Rim, Ipswich, Redland, Somerset, Lockyer Valley, Southern Downs, Toowoomba, Western Downs, Goondiwindi, Maranoa, Balonne, Murweh, Paroo, Quilpie and Bulloo.
Email: [email protected]
Phone: (07) 3330 4241

Northern Region

Includes all other local government areas between Moreton Bay and Cook Shire (including Torres Strait) and all areas to the west.
Email: [email protected]
Phone: (07) 4936 0188

Prescribed incident notification and fuel gas emergencies

Operators and persons in control of a business or undertaking are required to report prescribed incidents at operating plant or involving gas-related devices to the Petroleum and Gas Inspectorate.

Report by phone (immediately): 1300 910 933 (24 hours, 7 days a week)
Report using the online form (within 2 business days of incident).

Office of the Chief Inspector

For statewide matters relating to legislation, policies, strategic issues, or the operation of the Inspectorate contact us Monday to Friday, 8.30am to 4.30pm.

Email: [email protected]
Phone: (07) 3199 8027

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: [email protected]
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email [email protected].

For GNSS enquiries, email [email protected].

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying group	Email
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba	[email protected]
Mackay, Rockhampton	[email protected]
Cairns, Townsville	[email protected]

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.

Enquiries

Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.

Lodgements

You can lodge your documents at the business centres indicated below. Please make sure you arrive early enough to finalise your lodgements before closing time.

Members of the public can post their lodgement to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

Visit our website for information about this year’s statutory land valuations and the Valuer-General’s property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to [email protected]. Find out more about lodging your water application.

Other enquiries

Emergency	For life-threatening emergencies or critical situations phone 000. For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety	Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email [email protected].
Water restrictions	For information on current SEQ water restrictions contact your local council
Water monitoring data requests	Email [email protected]
Supply and billing enquiries, leaks	Contact your water retailers – contact details are on your water bill
Complaints and disputes	For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

• For life-threatening emergencies or critical situations phone 000.
• For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

• Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
• Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
• Customers in Roma and Dalby contact your local governments:
  • Maranoa Regional Council phone 1300 007 662
  • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.