Coping with a cashless society

© Provided by New Straits Times We must ensure that the marginalised parts of the



a hand holding a cellphone: We must ensure that the marginalised parts of the population are still given freedom of choice regarding how they pay but, in addition, are provided with the means and motivation to partake in an ever-growing cashless world. - NSTP file pic, for illustration purposes only


© Provided by New Straits Times
We must ensure that the marginalised parts of the population are still given freedom of choice regarding how they pay but, in addition, are provided with the means and motivation to partake in an ever-growing cashless world. – NSTP file pic, for illustration purposes only

LETTERS: The notion that all transactions can be executed digitally is becoming more realistic by the day, helped by Covid-19 as there is growing concern over the possible transmission of viruses and diseases. However, a cashless society is far from the reality.

Economic inequality and inclusivity are fundamental issues that are still present worldwide. A cashless society might actually exacerbate these problems. The poor and people without bank accounts could face significant challenges with digital modes of payment.

According to the World Bank, there are over 1.7 billion unbanked adults globally. China, Indonesia and India account for over 30 per cent of this number; the majority are women.

A huge proportion of the unbanked view the cashless movement as a discriminatory act against those without bank accounts. Perhaps, ideologically, we are running before walking to facilitate this cashless utopia.

For a cashless society to be truly pervasive, there needs to be an understanding and acceptance by governments and payment providers of the financial inclusion issues in existence. It isn’t just the unbanked who are at risk of being left behind.

There are also the elderly and the disabled who face their own challenges with rapid digitalisation and technological advancement. There are still parts of society that lack trust in digital payments.

Exacerbating this with fears around fraud, privacy and the emotional value of money and, suddenly, cashless adoption rates might start to flounder.

In Asia, where the financial inclusion problem seems to be rife, fintechs and payment companies are being asked to better meet the full range of consumer needs. Many companies are rising to the challenge, with social and economic inclusivity goals in their ethos.

One example, MercuryPay, a Southeast Asian universal payments provider, has reached out to unbanked consumers and merchants to educate them on cashless enablement and reduce the business and transaction costs.

The latter is particularly relevant to small-and medium-sized enterprises (SMEs) who pay significant sums to maintain and instal cashless technologies, as well as on bank charges. The act of acknowledging this forgotten market segment is refreshing.

With Covid-19 dictating contactless requirements and making digital banking solutions “must haves”, governments need to push for increased buy-in across the entire consumer base.

Rapid technological advancement, without universal adoption, will only create further financial exclusivity across populations and potentially widen the poverty gap. Instead, financial inclusion needs to be the core value behind full participation in a cashless society.

In China, four out of every five payments are cashless. It is also about to launch a national digital currency, the world’s first. They have shown the power of digital payments during the pandemic by mobilising Quick Response (QR) codes and near-field communications (NFC) rapidly and effectively.

Everything from food, bills, taxes and even donations to the homeless can be transacted via digital means. As we prepare for the aftermath of Covid-19, and using the model set by China, other countries need to take it upon themselves to provide a harmonised and effective cashless society — one that does not leave anyone behind.

The case of Sweden, where public outcry forced regulators to impose levels of cash circulation, illustrates that socially we may not be ready to be fully cashless. In the years ahead, education and inclusion will be critical facets to the enablement of successful cashless societies.

We must ensure that the marginalised parts of the population are still given freedom of choice regarding how they pay but, in addition, are provided with the means and motivation to partake in an ever-growing cashless world.

RISH TANDAPANY

Kuala Lumpur

The views expressed in this article are the author’s own and do not necessarily reflect those of the New Straits Times

© New Straits Times Press (M) Bhd

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